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Dec 03, 2024
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Catalog 2024-2025
IT Support Technician, Certificate of Proficiency
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51 CREDITS
The IT Support Technician certificate is designed to prepare technicians to work in a wide variety of computer-related industries and has a strong emphasis on A+ Certification and Networking. Graduates will be prepared for entry-level jobs such as computer field service technicians, software technicians, computer operators, installers, troubleshooters, technical salespersons, help desk support and network technicians.
The IT Support Technician certificate graduates will:
- be prepared to obtain an entry-level position in the IT field
- use basic operating systems tools and utilities in a GUI and command line environment
- install, configure, and administer current desktop operating systems
- identify, install, and configure PC hardware effectively
- utilize file editing tools in a network environment to publish and support Web-based applications
- identify maintenance issues of both closed and open source systems
- demonstrate communication, critical thinking, cultural humility, information literacy, and teamwork skills
- meet Quantitative Reasoning , Social Science , and Written Communication general education distribution area outcomes
For this certificate, I-BEST support is available. I-BEST support provides students in-class help in writing and math, notetaking, presentation, study skills, and career readiness. To learn more about I-BEST and to connect with an advisor, visit LWTech.edu/IBEST.
It is the student’s responsibility to discuss sequencing and work out their individual schedule with an advisor. Any developmental coursework a student may be required to complete may increase the program length.
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Program Requirements
Required Course Sequence
General Education Requirements - 15 Credits
Diversity and Social Justice Requirement
Within the degree requirements, students must complete a 3-5 credit course that meets the college’s Diversity and Social Justice (DSJ) requirement. DSJ courses are designated in the college schedule and are designed to meet other general education or technical requirements simultaneous to meeting the DSJ requirement (e.g., ENGL& 101 with the DSJ attribute meets both the ENGL& 101 requirement and the DSJ requirement).
Note: Not all sections of a course meet the DSJ requirement. Students should review the class information to ensure the class section includes “course attributes: meets diversity requirement.”
Visit the DSJ requirement webpage to view the current list of general education and technical courses that meet the requirement.
Students who have taken a DSJ class in a previous certificate or degree, do not have to take another DSJ class.
Total Program Credits: 51
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