IT Support Technician, Certificate of Proficiency

51 CREDITS

Program Admission Dates: Fall

The IT Support Technician certificate is designed to prepare technicians to work in a wide variety of computer-related industries and has a strong emphasis on A+ Certification and Networking. Graduates will be prepared for entry-level jobs such as computer field service technicians, software technicians, computer operators, installers, troubleshooters, technical salespersons, help desk support and network technicians.

The IT Support Technician certificate graduates will:

• be prepared to obtain an entry-level position in the IT field
• use basic operating systems tools and utilities in a GUI and command line environment
• install, configure, and administer current desktop operating systems
• identify, install, and configure PC hardware effectively
• utilize file editing tools in a network environment to publish and support Web-based applications
• identify maintenance issues of both closed and open source systems
• demonstrate critical thinking, teamwork, communication, intercultural appreciation, and information literacy skills

It is the student’s responsibility to discuss sequencing and work out their individual schedule with an advisor. Any developmental coursework a student may be required to complete may increase the program length.