TLM 306 Quality and Operations Management

5 credits

This course is designed to equip students with the managerial concepts and quantitative tools used in effective and efficient management of operations, including quality control, in manufacturing and service organizations. The focus of this course is on operations concepts, problem solving, problem definition, evaluation of alternatives, implementation, and total quality standards and management.

Prerequisites: TLM 301, MATH 246, and admission to the BASTLSCM program

Course Outcomes
Upon successful completion of this course students will be able to:

Apply the philosophies of Total Quality Management
Apply statistical quality control methodology and identify appropriate process improvements
Analyze various operations management concepts and practices and how these could be utilized by the firm to gain sustainable competitive advantage

Program Outcomes
This course teaches to the following program outcomes:

demonstrate mastery of the tools, techniques, and technologies associated with the management of goods movement, inventory maintenance, fleet management, commercial vehicle procurement and disposal, and/or production management
identify and apply the business processes, economic factors, and personnel considerations needed to operate or manage a business, or team/section within a commercial entity
describe sound principles of organizational behavior

Total Hours: 50 Lecture Hours: 50