NURS 116 Communication Processes in Nursing

2 credits

This course is an introduction to the principles of therapeutic communication and techniques for use with clients, families, and co-workers. Students identify patterns of communication and explore common barriers to safe and effective communication.

Prerequisites: All NURS courses in previous quarter

Corequisites: All NURS courses within same quarter

Course Outcomes
Upon successful completion of this course students will be able to:

Use personal communication skills to advocate for client and self
Develop skills for effective communication with interdisciplinary healthcare team members, including use of the SBAR and Team STEPPS models/strategies
Utilize patient-centered communication strategies to address diverse patient populations
Identify and employ strategies for resolving conflicts in healthcare settings
Demonstrate de-escalation techniques in challenging communication situations

Total Hours: 20 Theory (Lecture) Hours: 20