CMST 300 Professional Communication

5 credits

This course focuses on interpersonal communication skills, small group communication, and public speaking required for the professional workplace setting. Key topics include listening skills, conflict resolution, nonverbal communication, cultural competencies, and the impact of electronic and social media. Written as well as verbal communication skills are practiced. Students will relate skills and coursework to their respective jobs and career goals.

This course meets the Humanities general education distribution requirement.

Prerequisites: Admission to a Bachelor of Applied Science (BAS) program

Course Outcomes
Upon successful completion of this course students will be able to:

Analyze the benefits and disadvantages of various communication channels, then choose and design professional messages accordingly
Analyze and apply the best listening approaches in a given situation to promote understanding, accomplish goals, and enhance relationships with others
Examine different approaches for negotiating solutions in work-related conflicts and predict likely outcomes of using each approach
Analyze the culture and co-cultures in a specific organization and describe how their norms and values shape communication in the workplace
Demonstrate the types of language and nonverbal communication that will be most effective within a specific organizational culture
Explain the communication required of leaders and members to produce an effective meeting and to transform a group of people into an effective team
Design and deliver effective, organized, and professional public presentations on work-related topics

General Education Distribution Area Outcomes
Students who successfully complete courses in the Humanities distribution area will be able to:

Discuss and explain methods of creative expression, social interaction, and aesthetic considerations employed by individuals and societies
Employ methods of intellectual and creative inquiry central to the selected Humanities course of study, using the vocabulary, concepts, historical perspectives and materials common to the chosen area
Dependent on the Humanities area selected, interpret specific artifacts from art, film, history, language, literature, philosophy, religious thought, or narrative form and develop one’s own viewpoint or artifact using the techniques common to that area

Total Hours: 50 Theory (Lecture) Hours: 50