Catalog 2017-2018 
    May 16, 2021  
Catalog 2017-2018 [ARCHIVED CATALOG]

HLSC 106 Healthcare Front Office III

5 credits
Clinical practice designed to advance students’ competence in healthcare front office functions, performed under direct supervision in private practice, specialty office, or dental clinic.

Prerequisites: HLSC 104  and HLSC 105  

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

  • Describe rules and regulations related to
    • Attendance
    • Attitude
    • Professionalism
    • Appearance
    • Ethical and legal issues
  • Maintain professional behavior in respect to attendance, attitude, appearance, and dental ethics
  • Describe, identify, and exhibit communication skills appropriate in the clinical setting (i. e., interaction with supervisor, staff, patients, coworkers)
  • Keep records during the clinical assignments to include procedures and assignments completed
  • Schedule appointments for patients
  • Process insurance claims
  • Create treatment plans/pre-determination of benefits
  • Obtain a breakdown of coverage for a patient
  • Collect patient co-pays at the time of service
  • Balance the day’s production and collections
  • Greet and check-in patients for their appointments
  • Answer and direct phone calls
  • Create or send written communications to patients/specialists/insurance company

Total Hours: 130 Lecture Hours: 10 Practicum or Internship Hours: 120