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May 06, 2024
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Catalog 2017-2018 [ARCHIVED CATALOG]
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TLM 404 Warranty Administration5 credits
This course investigates the various federal and state laws and regulations impacting the operations of the automotive wholesale and retail business, and warranty policies. Course will include discussions with attorneys and vehicle manufacturer representatives.
Prerequisites: TLM 301 , BUS& 201 , and admission to the BASTLM program.
Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:
- Analyze warranty policies of automotive manufacturers
- Appraise warranty decisions and laws covering warranties, including preventing buyback
- Determine warranty and goodwill processes to increase customer satisfaction and retention
Total Hours: 70 Lecture Hours: 30 Lab or Clinical Hours: 40
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