Catalog 2017-2018 
    Jul 21, 2024  
Catalog 2017-2018 [ARCHIVED CATALOG]

IT Support Technician, Certificate of Proficiency

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Program Admission Dates: Fall, Spring

The IT Support Technician certificate is designed to prepare technicians to work in a wide variety of computer-related industries and has a strong emphasis on A+ Certification and Networking. Graduates will be prepared for entry-level jobs such as computer field service technicians, software technicians, computer operators, installers, troubleshooters, technical salespersons, help desk support and network technicians.

The IT Support Technician certificate graduates will:

  • be prepared to obtain an entry-level position in the IT field
  • use basic operating systems tools and utilities in a GUI and command line environment
  • install, configure, and administer current desktop operating systems
  • identify, install, and configure PC hardware effectively
  • utilize file editing tools in a network environment to publish and support Web-based applications
  • identify maintenance issues of both closed and open source systems
  • demonstrate critical thinking, teamwork, communication, intercultural appreciation, and information literacy skills

It is the student’s responsibility to discuss sequencing and work out their individual schedule with a counselor or adviser. Any developmental coursework a student may be required to complete may increase the program length.

Program Requirements

Required Course Sequence

Academic Core Requirements - 15 Credits

Total Program Credits: 51

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