IT Support Technician, Certificate of Proficiency

60 CREDITS

Admission Dates: Fall, Winter, Spring

The IT Support Technician certificate is designed to prepare technicians to work in a wide variety of computer-related industries and has a strong emphasis on A+ Certification and Networking. Graduates will be prepared for entry-level jobs such as computer field service technicians, software technicians, computer operators, installers, troubleshooters, technical salespersons, help desk support and network technicians.

The IT Support Technician certificate graduates will:

• be prepared to obtain an entry-level position in the IT field
• use basic operating systems tools and utilities in a GUI and command line environment
• install, configure, and administer current desktop operating systems
• identify, install, and configure PC hardware effectively
• utilize file editing tools in a network environment to publish and support Web-based applications
• identify maintenance issues of both closed and open source systems
• demonstrate critical thinking, teamwork, communication, intercultural appreciation, and information literacy skills

It is the student’s responsibility to discuss sequencing and work out their individual schedule with a counselor or adviser. Any developmental coursework a student may be required to complete may increase the program length.