HLSC 106 Healthcare Front Office III

5 credits

Clinical practice designed to advance students’ competence in healthcare front office functions, performed under direct supervision in private practice, specialty office, or dental clinic.

Prerequisites: HLSC 104 and HLSC 105

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

Describe rules and regulations related to
- Attendance
- Attitude
- Professionalism
- Appearance
- Ethical and legal issues
Maintain professional behavior in respect to attendance, attitude, appearance, and dental ethics
Describe, identify, and exhibit communication skills appropriate in the clinical setting (i. e., interaction with supervisor, staff, patients, coworkers)
Keep records during the clinical assignments to include procedures and assignments completed
Schedule appointments for patients
Process insurance claims
Create treatment plans/pre-determination of benefits
Obtain a breakdown of coverage for a patient
Collect patient co-pays at the time of service
Balance the day’s production and collections
Greet and check-in patients for their appointments
Answer and direct phone calls
Create or send written communications to patients/specialists/insurance company

Total Hours: 130 Lecture Hours: 10 Practicum or Internship Hours: 120