DENT 106 Dental Front Office III

5 credits

Clinical practice designed to advance students’ competence in dental front office functions, performed under direct supervision of a dentist in private practice, specialty office, or dental clinic.

Prerequisites: DENT 104 and DENT 105

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

Describe rules and regulations related to
- Attendance
- Attitude
- Professionalism
- Appearance
- Ethical and legal issues
Maintain professional behavior in respect to attendance, attitude, appearance, and dental ethics
Describe, identify, and exhibit communication skills appropriate in the clinical setting (i. e., interaction with dentist, staff, patients, coworkers)
Keep records during the clinical assignments to include procedures and assignments completed
Schedule dental appointments for patients
Process dental insurance claims
Create treatment plans/pre-determination of benefits
Obtain a breakdown of dental coverage for a patient
Collect patient co-pays at the time of service
Balance the day’s production and collections
Greet and check-in patients for their appointments
Answer and direct phone calls
Create or send written communications to patients/specialists/insurance company