PSYC 099 Human Relations

5 credits

Course will cover essential communication and interpersonal skills desired in the work environment. Teamwork skills will be achieved through practical application.

Prerequisites: ABED 045, or ABED 046, or equivalent placement score.

Quarters Offered: Fall, Winter, Spring

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

Explain the basic steps in the communication process
Understand non-verbal communication and practice identifying non-verbal clues
Describe barriers to communication and explain how to overcome them
Develop improved listening skills
Identify the types of teams that characterize most organizations
Identify various team member roles
Select key leadership traits for personal/professional development
Describe how an individual can develop his/her leadership potential
Recognize his/her typical method of resolving conflict
Develop effective techniques for negotiating and resolving conflict
Recognize which groups and individuals fit under the diversity umbrella
Identify steps by which many cross-cultural barriers can be overcome
Describe how to combat racial and sexual harassment in the workplace
Recognize the importance of ethical behavior for establishing good interpersonal relations in the workplace
Identify job situations that present ethical dilemmas
Develop and use a systematic method for making ethical decisions
Discuss the importance of grooming and hygiene as it relates to his/her career
Discuss ways to balance work and family needs
Differentiate between short- and long-term goals
Describe goal-setting processes
Understand the impact of self-esteem on career and personal goals
Identify sources that contribute to self-esteem