FSE 435 Funeral Service Leadership

5 credits

This class explores various leadership styles pertinent to the role of the funeral service manager. Topics include, but may not be limited to, customer service leadership, coaching employees for leadership, leadership skills and qualities, and association leadership.

Prerequisites: BUSA 180 (or equivalent) and PSYC 324

Course Outcomes
Upon successful completion of this course student will be able to:

Manage employees in an effective manner
Apply core leadership facilitation skills developed through practice and feedback
Evaluate customer service leadership and determine why it is important in funeral service
Refine leadership skills and qualities important in funeral service
Create dynamic group activities for employees to ensure effective group interaction and results
Apply leadership skills to funeral service scenarios
Integrate general leadership and management practices to improve the profession

Total Hours: 50 Theory (Lecture) Hours: 50