BHAV 120 Case Management and Systems

• Articulate the steps of the case management process
• Interview clients to assess strengths, weaknesses, and service needs 
• Describe a presenting problem and develop a biopsychosocial assessment 
• Develop a client-centered individualized service plan 
• Document services provided and write service notes in an industry-recognized format
• Refer clients to a wide range of government and non-profit community resources
• Provide basic client education about available services and self-advocacy   
• Coordinate care among clients, families, and varied service providers, advocating on clients’ behalf as needed 
• Articulate appropriate methods of crisis management

• transfer to baccalaureate degree programs
• interview, assess, and appropriately refer clients to community resources