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Lake Washington Institute of Technology    
  Jan 22, 2018
Catalog 2016-2017 [ARCHIVED CATALOG]

DENT 106 Dental Front Office III

5 credits
Clinical practice designed to advance students’ competence in dental front office functions, performed under direct supervision of a dentist in private practice, specialty office, or dental clinic.

Prerequisites: DENT 104  and DENT 105  

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

  • Describe rules and regulations related to
    • Attendance
    • Attitude
    • Professionalism
    • Appearance
    • Ethical and legal issues
  • Maintain professional behavior in respect to attendance, attitude, appearance, and dental ethics
  • Describe, identify, and exhibit communication skills appropriate in the clinical setting (i. e., interaction with dentist, staff, patients, coworkers)
  • Keep records during the clinical assignments to include procedures and assignments completed
  • Schedule dental appointments for patients
  • Process dental insurance claims
  • Create treatment plans/pre-determination of benefits
  • Obtain a breakdown of dental coverage for a patient
  • Collect patient co-pays at the time of service
  • Balance the day’s production and collections
  • Greet and check-in patients for their appointments
  • Answer and direct phone calls
  • Create or send written communications to patients/specialists/insurance company