Catalog 2016-2017 
    
    Jun 23, 2018  
Catalog 2016-2017 [ARCHIVED CATALOG]

TLM 404 Warranty Administration

5 credits
This course investigates the various federal and state laws and regulations impacting the operations of the automotive wholesale and retail business, and warranty policies. Course will include discussions with attorneys and vehicle manufacturer representatives.

Prerequisites: TLM 301 BUS& 201 , and admission to the BASTLM program.

Quarters Offered: Fall

Student Outcomes/Competencies:
Upon successful completion of this course students will be able to:

  • Analyze warranty policies of automotive manufacturers
  • Appraise warranty decisions and laws covering warranties, including preventing buyback
  • Determine warranty and goodwill processes to increase customer satisfaction and retention