FSE 250 Funeral Service Management and Merchandising

• Identify the goals and objectives of funeral service management
• Describe management functions as they relate to funeral service
• Identify and apply concepts of funeral service management as related to client-families, community, personnel (staff), professional associates, and other funeral service related organizations
• Identify and discuss the areas of management as they relate to funeral service
• Demonstrate knowledge of operational policies and procedures specific to funeral service
• Discuss procedures and responsibilities as they related to disaster management 
• Identify trends in funeral service and how they impact management functions 
• Recognize the importance of regulatory compliance for funeral service operations
• Identify situations requiring the advice of other professionals/experts in fields such as legal, accounting, financial, and insurance
• Demonstrate knowledge of funeral and cemetery merchandise to facilitate communications with client families, colleagues, and sales representatives
• Identify the component parts of funeral and cemetery merchandise, including materials, styles, finishes, dimensions, and functions
• Demonstrate conceptual and practical knowledge of factors and strategies for determining product mix
• Differentiate between methods of price determination and price quotation 
• Demonstrate knowledge of effective methods of merchandise display
• Utilize techniques for the effective presentation of merchandise and services
• Discuss the importance of evaluating sales
• Explain the concepts of pet disposition

• use appropriate terminology to facilitate communication with members of allied professions, the public, and the funeral service industry
• identify the laws, rules, regulations and management practices affecting funeral service and adhere to a standard of ethical behavior in personal and professional conduct