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Apr 25, 2024
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Catalog 2014-2015 [ARCHIVED CATALOG]
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TLM 306 Quality Management for the Firm5 credits
This course is designed to equip students with the managerial concepts and quantitative tools used in effective and efficient management of quality in manufacturing and service organizations. The focus of this course is on problem solving, including problem definition, evaluation of alternatives, implementation and control of total quality standards. Students will examine concepts including customer satisfaction, quality process orientation, empowerment, team building, and continuous improvement.
Prerequisites: TLM 301 and admission to the BASTLM program.
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